FAQs

Q: Am I allowed to use the videos I acquired from What What on my stream?

A: Absolutely! You’re more than welcome to use any of our content, whether free or premium, on your livestreams across any platform. We love seeing our designs in action!

Q: Can I use the purchased designs on multiple streams or platforms?

A: Yes! Once you’ve purchased a design, you are free to use it across multiple streams or platforms as long as it adheres to our License Agreement. However, each purchase grants a license for one user only, so sharing the designs with others is not allowed.

Q: Can I post my recorded livestreams that incorporate What What’s content elsewhere?

A: Yes, you can! You’re allowed to post recorded streams that incorporate our content as videos or on-demand content on other platforms. Just remember, our content should be a component of your own and not posted as standalone videos.

Q: How can I access the designs after purchasing?

A: After completing your purchase, you will receive a download link via email. Simply click on the link to download your designs. If you encounter any issues, please contact us, and we’ll assist you promptly.

Q: Are the designs compatible with all streaming platforms?

A: Our designs are crafted to be compatible with most streaming platforms. However, if you experience any compatibility issues, please let us know, and we’ll do our best to assist you.

Q: Can I modify the colors, fonts, or other elements of a design?

A: We understand the importance of personalization! You are welcome to modify elements like colors and fonts to suit your branding, but redistribution or resale of modified designs is not permitted.

Q: I have a concept for a design. Does What What create custom work?

A: We certainly do! We’d be thrilled to hear your ideas. Please fill out our contact form with your design concept, and we’ll get back to you promptly.

Q: Are only vertical designs available at What What?

A: Currently, we’re expanding our collection of vertical designs, but we’re also planning to introduce horizontal designs and smaller overlay elements like lower thirds in the near future. Stay tuned!

Q: Can I resell the designs or templates I’ve obtained from What What?

A: No, reselling, redistributing, or sublicensing any of our designs, files, or templates, whether free or premium, is strictly prohibited. For more information, please refer to our License Agreement.

Q: What about reselling the Canva templates?

A: Reselling our Canva templates is also not allowed. If you’ve made significant modifications to a template, please refer to Canva's Content License Agreement for guidance on usage rights.

Q: What if I’m not satisfied with the content? Can I get a refund?

A: We strive to meet your expectations, but all sales are final, and refunds are not provided if the content does not meet your liking. We encourage you to reach out with any concerns before making a purchase.

Q: What should I do if the file isn’t working or isn’t the correct one?

A: We’re here to help! If you encounter any issues with a file being broken, incorrect, or not the design you expected, please let us know. We’ll do our utmost to resolve the situation and replace it with the proper file.

Q: Do you offer any support or tutorials on how to use the designs?

A: We strive to make our designs user-friendly, and we’re here to support you. If you need assistance or tutorials on implementing our designs, please check our support page or contact us directly.

Q: Is my payment information secure?

A: Absolutely! We prioritize your security. All transactions are processed through a secure, encrypted payment gateway to ensure your information is protected.

Q: How often do you release new designs?

A: We are continually working on creating innovative and engaging designs. Subscribe to our newsletter or follow us on social media to stay updated on our latest releases!

We hope these answers are helpful! If you have any more questions or need further clarification, feel free to contact us. We’re here to assist you!